Frequently Asked Questions (FAQ)

Effective from: 21 September 2025

Find quick answers to the most common questions about our vases, orders, and services.

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1. Do you offer free shipping?

Yes! We provide free shipping within the UK and EU. For international orders, the shipping fee is £19, but it’s free if your order is above £120.

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2. How long will delivery take?

• UK: 3–6 business days

• EU: 5–10 business days

• International: 7–15 business days
  Please note: delivery times may vary due to customs or courier delays.

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3. What is your return policy?

We offer 30 days free returns and exchanges. Items must be unused and in original packaging. Please see our Return & Refund Policy for details.

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4. How do I start a return?

Simply email us at support@moflipscoltd.shop with your order number. We’ll provide a prepaid return label and instructions.

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5. Can I exchange my vase instead of getting a refund?

Yes, exchanges are free within 30 days and subject to stock availability.

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6. Do you ship internationally?

Absolutely. We ship worldwide. International shipping costs £19, but it’s free when your order total exceeds £120.

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7. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

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8. How can I contact you?

• Email: support@moflipscoltd.shop

• Phone: +44 2036 335435

• Address: MOFLIPSCO LTD, 80 Ruskin Avenue, Welling, England, DA16 3QQ